Customer information
Warranty & returns information
Eligibility depends on the product, supplier or manufacturer terms, the condition of the item and the written terms confirmed with the order or repair.
Keep your records
- Keep the Delta order reference, receipt or invoice, model and serial number.
- For a service job, keep the service request or work-order reference and the approved estimate revision.
- Follow the care and installation instructions supplied with the product.
Report an issue promptly
Contact Delta as soon as you notice transit damage, missing items, an incorrect product or a fault. Do not install or continue using equipment if doing so could worsen damage or create a safety risk.
Assessment
Some warranty or return questions require inspection before eligibility or the right remedy can be confirmed. Transport, installation, misuse, environmental conditions and unauthorized repairs may affect coverage under the applicable written terms.
No unsupported blanket promise
The website does not promise that every product is returnable or that every repair is covered. Delta will explain the terms that apply to the specific item or approved service work before proceeding.
For a question about how these terms apply to a specific order or service request, contact Delta before approving work or making payment.