Privacy & marketing choices

Information submitted

• Contact details such as your name, phone or WhatsApp number and optional email address.
• Order details, delivery address, community, landmark and preferred service window.
• Appliance, fault, warranty and service details, including optional diagnostic photos.
• Portal authentication and customer decisions on estimates or service updates.

Campaign and operational records

• Delta records a limited attribution snapshot—source, medium, campaign, content, landing page and promotion code—when you submit an order or service request.
• Operational conversion records are retained so Delta can fulfil requests, reconcile promotion use, measure outcomes and resolve disputes.
• Promotion eligibility and redemption status are confirmed by Delta; campaign tracking does not guarantee a benefit.

Optional marketing permission

• Email and WhatsApp marketing choices start unchecked and are not needed to order or request service.
• When you opt in, Delta records the selected channel, source, policy version and time so the choice can be honoured.
• You can withdraw marketing permission at any time. Withdrawal stops future marketing for that channel but does not erase records Delta must retain for an order, service, legal or security purpose.
• Delta will not add historical customer numbers to marketing lists without valid permission.

Website storage and measurement

The browser stores the shopping cart and may retain the most recent order or service reference for convenience. Authentication uses a protected session cookie. Diagnostic photos are stored privately for authorized service staff. Non-essential advertising or audience trackers remain off until you choose to allow them; first-party operational records still document a request you submit. The website never collects card details.

Use, access and protection

• Delta uses information to contact you, verify stock and scope, coordinate scheduling and fulfilment, verify payment, provide aftercare, prevent misuse and correct operational errors.
• Access is limited to staff and necessary service providers acting for those purposes.
• Customer portal endpoints restrict customer records to the signed-in customer; no internet system can be guaranteed completely risk-free.

Your choices and questions

To ask what information Delta holds about you, request an appropriate correction, withdraw marketing permission or raise a privacy concern, contact hello@appliancedelta.com or call 876-797-2373. Delta will verify the request before acting and will handle it subject to applicable Jamaican law and legitimate retention duties.